Generex arrow Service arrow RMA Request
RMA Request
 
  • Our RMA process requires a pre-authorization of the returned goods
    to ensure the best service for your return goods.
  • Your RMA case will be handled under this unique number and it should
    be used in any communication with GENEREX regarding the RMA.
 
UPS Adapter CS141
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  • Please contact us with a short
    error description
    for receiving
    a rma request.
  • Thank you for your cooperation!
 
 
Costs for return of goods (we expect free delivery)
  • New items in their original packing: 15% redemption fee for inspection and storage
  • If the items were used or opened depending on their age and effort: 30%-50% redemption fee
  • Items which are used for more than 6 month: No redemption - only in special cases after
    consultation with GENEREX
For returned goods you will receive a credit note, which can be offset against the new order.
 
 
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